Refund Policy
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Last updated September 9, 2020
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We hope you are happy with your purchase and the quality of our service. However, if you are not completely satisfied with your purchase for any reason, you may request for a refund, store credit, or an exchange. Please see below for more information on our refund policy.
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REFUNDS PRIO TO SIGNING A CONTRACT
Refunds must be requested within 5 days of signing a Service Level Agreement, provided a service has not yet been rendered.
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CONFIGURATION SERVICES
We provide a deliverable-based service that is backed by 100% guarantee. We do not charge for additional time if the purchased service has not been delivered successfully 2 hours after the kickstart time. If for any reason you wish to cancel the service within one (1) hour after it has already began, we will issue a 30% refund to you at the regular price if it was on sale at the time of purchase.
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TROUBLESHOOTING SERVICES
We provide a deliverable-based service that is backed by 100% guarantee. We do not charge for additional time if the purchased service has not been delivered successfully 2 hours after the kickstart time. If for any reason you wish to cancel the service within one (1) hour after it has already began, we will issue a 30% refund to you at the regular price if it was on sale at the time of purchase.
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ANNUAL MAINTENANCE CONTRACTS
Annual Maintenance Contracts are not refundable once a Service Level Agreement has been signed. Please refer to our terms under REFUNDS PRIOR TO SIGNING A CONTRACT
REFUND PROCEDURE
Once we have received your request for refund, you will receive further email communication from us in 1-2 business days. After your request has been validated by our customer service team, we will issue a refund within 1 business day. Please give it about 3 - 5 business days for your refund to be credited back to the payment method that was used to make the purchase.
To make a request for a refund, please visit our contacts page on www.uptime365.com/contact. You may also give us a call at (404) 855-1994 during our normal business hours.
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QUESTIONS
If you have any questions concerning our refund policy, please contact us at:
Phone: (404) 855-1994
Email: info@uptime365.com