Refund Policy
Last updated September 9, 2020
We hope you are happy with your purchase and the quality of our service. However, if you are not completely satisfied with your purchase for any reason, you may request for a refund, store credit, or an exchange. Please see below for more information on our refund policy.
REFUNDS PRIO TO SIGNING A CONTRACT
Refunds must be requested within 5 days of signing a Service Level Agreement, provided a service has not yet been rendered.
CONFIGURATION SERVICES
We provide a deliverable-based service that is backed by 100% guarantee. We do not charge for additional time if the purchased service has not been delivered successfully 2 hours after the kickstart time. If for any reason you wish to cancel the service within one (1) hour after it has already began, we will issue a 30% refund to you at the regular price if it was on sale at the time of purchase.
TROUBLESHOOTING SERVICES
We provide a deliverable-based service that is backed by 100% guarantee. We do not charge for additional time if the purchased service has not been delivered successfully 2 hours after the kickstart time. If for any reason you wish to cancel the service within one (1) hour after it has already began, we will issue a 30% refund to you at the regular price if it was on sale at the time of purchase.
ANNUAL MAINTENANCE CONTRACTS
Annual Maintenance Contracts are not refundable once a Service Level Agreement has been signed. Please refer to our terms under REFUNDS PRIOR TO SIGNING A CONTRACT
REFUND PROCEDURE
Once we have received your request for refund, you will receive further email communication from us in 1-2 business days. After your request has been validated by our customer service team, we will issue a refund within 1 business day. Please give it about 3 - 5 business days for your refund to be credited back to the payment method that was used to make the purchase.
To make a request for a refund, please visit our contacts page on www.uptime365.com/contact. You may also give us a call at (404) 855-1994 during our normal business hours.
QUESTIONS
If you have any questions concerning our refund policy, please contact us at:
Phone: (404) 855-1994
Email: info@uptime365.com