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Refund Policy 

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Last updated September 9, 2020

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We hope you are happy with your purchase and the quality of our service. However, if you are not completely satisfied with your purchase for any reason, you may request for  a refund, store credit, or an exchange. Please see below for more information on our refund policy.

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REFUNDS PRIO TO SIGNING A CONTRACT

Refunds must be requested within 5 days of signing a Service Level Agreement, provided a service has not yet been rendered.

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CONFIGURATION SERVICES

We provide a deliverable-based service that is backed by 100% guarantee.  We do not charge for additional time if the purchased service has not been delivered successfully 2 hours after the kickstart time. If for any reason you wish to cancel the service within one (1) hour after it has already began, we will issue a 30% refund to you at the regular price if it was on sale at the time of purchase.

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TROUBLESHOOTING SERVICES

We provide a deliverable-based service that is backed by 100% guarantee.  We do not charge for additional time if the purchased service has not been delivered successfully 2 hours after the kickstart time. If for any reason you wish to cancel the service within one (1) hour after it has already began, we will issue a 30% refund to you at the regular price if it was on sale at the time of purchase.

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ANNUAL MAINTENANCE CONTRACTS

Annual Maintenance Contracts are not refundable once a Service Level Agreement has been signed. Please refer to our terms under REFUNDS PRIOR TO SIGNING A CONTRACT

 

REFUND PROCEDURE

Once we have received your request for refund, you will receive further email communication from us in 1-2 business days. After your request has been validated by our customer service team, we will issue a refund within 1 business day. Please give it about 3 - 5 business days for your refund to be credited back to the payment method that was used to make the purchase. 

To make a request for a refund, please visit our contacts page on www.uptime365.com/contact. You may also give us a call at (404) 855-1994 during our normal business hours. 

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QUESTIONS

If you have any questions concerning our refund policy, please contact us at:

Phone: (404) 855-1994

Email: info@uptime365.com

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